That's okay! Please reply 'NO' to your confirmation text. Your appointment will be cancelled out of the system. If you need to, you can follow up with an email to newport@therumoursaretrue.com (newport@therumoursaretrue.com) If you do not cancel your appointment straight away and you fall into the 48 hour cancellation period, your $50 booking fee will be used as a cancellation fee.

That's no problem at all. As long as you are outside the 48 hour notice period we can reschedule your appointment for you with no charge. To do this, please email newport@therumoursaretrue.com(newport@therumoursaretrue.com.) In your email, please include the date and time of the appointment you are rescheduling as well as some potential dates and times that work best for you to move the appointment too.

You should have received an email 7 days prior to your appointment date. In this email it will outline the services you are booked in for and the name of the stylist you are booked in with. If you didn't receive this email, please contact us at newport@therumoursaretrue.com (newport@therumoursaretrue.com)so we can look into this for you.

No problem at all! Please email us at newport@therumoursaretrue.com (newport@therumoursaretrue.com)to let us know what amendments you would like to make to your services and we can fix that up for you. Please note, if you are downgrading your services you must do this outside of the 48 hour cancellation period or cancellation charges may apply.

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Good question! You can email us at newport@therumoursaretrue.com (newport@therumoursaretrue.com)for a price estimate and we can provide this for you! Please note we will always provide you with a price estimate and not an exact quote. The reason we do this is because we cannot determine how many extra colour grams or what treatments you may require until you are sitting in the chair.

We hope that you've carved out some time in your day to enjoy yourself and relax without time constraints however if you are running on a time frame and need to know what time you will be finished up at the salon please email us at newport@therumoursaretrue.com (newport@therumoursaretrue.com)to find out!

Don't stress!! Please just call us on 0432205164 to let us know you will be running late. If you could give us an ETA that would be really helpful so we can let your stylist know. Please note, if you are later then 15 minutes we may not be able to complete your full service depending on what you're booked in for. In the situation, charges may apply but we will do our best to always accommodate.

HOW EXCITING! We love a change! So we can make sure that the services you are booked in for will be the right ones to achieve your desired result, please send us an email to newport@therumoursaretrue.com (newport@therumoursaretrue.com)with photos of what you want to achieve! We will then look over them and contact you should we need to amend your appointment!