Truth behind the Rumours.
That's okay!
Please reply 'NO' to your confirmation text.
Your appointment will be cancelled out of the system.
If you need to, you can follow up with an email to newport@therumoursaretrue.com
If you do not cancel your appointment straight away and you fall into the 48 hour cancellation period, your $50 booking fee will be used as a cancellation fee.
That's no problem at all.
As long as you are outside the 48 hour notice period we can reschedule your appointment for you with no charge.
To do this, please email newport@therumoursaretrue.com
In your email, please include the date and time of the appointment you are rescheduling as well as some potential dates and times that work best for you to move the appointment too.
You should have received an email 7 days prior to your appointment date.
In this email it will outline the services you are booked in for and the name of the stylist you are booked in with.
If you didn't receive this email, please contact us at newport@therumoursaretrue.com so we can look into this for you.
No problem at all!
Please email us at newport@therumoursaretrue.com to let us know what amendments you would like to make to your services and we can fix that up for you.
Please note, if you are downgrading your services you must do this outside of the 48 hour cancellation period or cancellation charges may apply.
Good question!
You can email us at newport@therumoursaretrue.com for a price estimate and we can provide this for you!
Please note we will always provide you with a price estimate and not an exact quote. The reason we do this is because we cannot determine how many extra colour grams or what treatments you may require until you are sitting in the chair.
We hope that you've carved out some time in your day to enjoy yourself and relax without time constraints however if you are running on a time frame and need to know what time you will be finished up at the salon please email us at newport@therumoursaretrue.com to find out!
Don't stress!!
Please just call us on 0432205164 to let us know you will be running late.
If you could give us an ETA that would be really helpful so we can let your stylist know.
Please note, if you are later then 15 minutes we may not be able to complete your full service depending on what you're booked in for.
In the situation, charges may apply but we will do our best to always accommodate.
HOW EXCITING!
We love a change!
So we can make sure that the services you are booked in for will be the right ones to achieve your desired result, please send us an email to newport@therumoursaretrue.com with photos of what you want to achieve!
We will then look over them and contact you should we need to amend your appointment!
There are various parking restrictions surrounding the salon so please be mindful.
- Parallel to Newport station on Hall street there is 4 hour parking.
- On Tait street there is a 2 hour parking limit.
- On Home road there are minimal parking restrictions (walk up Tait street to salon).
We have limited space in the salon and don't recommend bringing another person.
Children are more than welcome during the week.
Our late nights are very heavily booked so we do have limited space. If you need to bring your child along to your late night appointment please contact us prior so we can make sure we can facilitate this for you!
Also please keep in mind, especially when we're doing colour, we can't stop our service as we would hate to compromise your hairs integrity but you are free to move around to tend to your child throughout your processing time.
If you are after a dry cutting service and have curly hair we recommend you come with freshly washed and naturally dried hair, free from products and not tied up or clipped back so we can see how your curls naturally sit.
If this is something you are after, please let us know prior to your appointment so we can insure we have booked your service correctly.
This one is definitely up to your own judgement!
It's a personal choice and we are happy to support you and offer you different options during your pregnancy.
Please discuss with us when you make your appointment so we can book you correctly.
3-4 days without washing is totally fine!
Anything longer makes it a little hard to manage.
If you have a sensitive scalp definitely make sure you don't wash your hair right before an appointment as your natural oils will protect your scalp.
One of our values is to be very transparent with our pricing.
Our prices are A La Carte, meaning we price our services individually and are all prices are dependent on the services you have chosen for the day and if you require any additional colour grams or treatments.
If you would like an individual breakdown at any stage please let us know.
A booking fee is a $50 fee we take for booking your appointment.
This can be redeemed off of your service or products or rolled over to secure your next appointment.
We take this fee to secure all of our bookings.
Your booking fee is non-refundable or transferable but like we said, it is redeemable off of your services or products.
If you need to change your appointment and you let us know within 48 hours your booking fee can transfer over to your new appointment or be held on your file until you’re ready to book.
If you cancel your appointment within the 48 hour notice period, your booking fee will be used as a cancellation fee.
No appointment is secured and locked in until we receive the payment of the booking fee.
We have a few options for you!
You can book an appointment via phone call, email, instagram or click here!
We offer SalonPay and AfterPay!
SalonPay is for salon only services and is helpful when wanting to save your AfterPay dollars.
In the very rare chance you don’t love your service we follow the process as per our terms and conditions, stating that any problems with a service must be reported within one week of the original appointment by phone, email or in person.
The Small Business Consumer Act states The Rumours are True will fix the service or product at no charge within the same week of the reported fault.
We pride ourselves on being highly educated and provide professional colour results by using the best products available.
The Rumours are True only guarantees long lasting results when you use our recommended home care purchased from The Rumours are True.
If you have any issues we are just a phone call away.
We offer both traditional and ammonia free colour options.
Yes! we would love to discuss your hair goals with you!
We offer 15 minute consults where we make a plan, give you a quote and book you an appointment!
These consultations are 30 minutes and $25. A $25 booking fee is taken to secure your consultation and if you book an appointment off the back of this then the $25 is rolled over to make up half of the $50 booking fee that will be required to secure your appointment.
We also offer an online consultation, you can check that out by clicking here!