Question 1

I need to cancel my appointment

Accepted Answer

Before you cancel — could we move it instead? Nine times out of ten we can find you something that works, and you keep your booking fee.If you do need to cancel, email newport@therumoursaretrue.com and we'll sort it.Cancellation fees depend on how much notice you give us — see the full policy.

Question 2

I need to reschedule my appointment

Accepted Answer

Easy. Fill in the form above with a few times that suit you and we'll move it for you. More than 48 hours' notice and there's no charge — your booking fee comes with you. Inside 48 hours, cancellation fees apply based on how much notice you give (see the full tiers by following the link below).

Question 3

What am I booked in for?

Accepted Answer

You should have received an email 7 days prior to your appointment date. 
In this email it will outline the services you are booked in for and the name of the stylist you are booked in with.

If you didn't receive this email, please contact us at newport@therumoursaretrue.com so we can look into this for you.

Question 4

I need to change what I am booked in for

Accepted Answer

Downgrading your service is treated the same as a cancellation, since it leaves us holding time we can't fill. Please make any changes more than 48 hours out where possible — inside 48 hours, the same tiered cancellation fees apply. Full policy here.

Question 5

What is the cancellation policy?

Accepted Answer

You can find all the information by clicking the button below!

Question 6

How much will my appointment cost?

Accepted Answer

Good question! 
You can email us at newport@therumoursaretrue.com for a price estimate and we can provide this for you!

Please note we will always provide you with a price estimate and not an exact quote. The reason we do this is because we cannot determine how many extra colour grams or what treatments you may require until you are sitting in the chair.

Question 7

How long will my appointment take?

Accepted Answer

We hope that you've carved out some time in your day to enjoy yourself and relax without time constraints however if you are running on a time frame and need to know what time you will be finished up at the salon please email us at newport@therumoursaretrue.com to find out!

Question 8

HELP! I'm running late

Accepted Answer

Don't stress!! Please just call us on 0432205164 to let us know you will be running late. If you could give us an ETA that would be really helpful so we can let your stylist know. Please note, if you're more than 15 minutes late we may need to reduce your service to fit the time that's left. You'll still be charged for the service you booked — your stylist held that time for you and it's gone either way. We'll always do our best to accommodate.

Question 9

I want to do something different with my hair!

Accepted Answer

HOW EXCITING! 
We love a change! 
So we can make sure that the services you are booked in for will be the right ones to achieve your desired result, please send us an email to newport@therumoursaretrue.com with photos of what you want to achieve!

We will then look over them and contact you should we need to amend your appointment!

Question 10

Where can I park?

Accepted Answer

There are various parking restrictions surrounding the salon so please be mindful.
- Parallel to Newport station on Hall street there is 4 hour parking.
- On Tait street there is a 2 hour parking limit.
- On Home road there are minimal parking restrictions (walk up Tait street to salon).

Question 11

Can I bring a friend or child to my appointment?

Accepted Answer

We have limited space in the salon and don't recommend bringing another person. 
However we know life gets busy and it's hard to make time to fit it all in so we recommend if you need to bring your little one, during the week makes it easier for us to accommodate and be the best salon aunties possible!
Our late nights are very heavily booked so we do have limited space. If you need to bring your child along to your late night appointment please let us know so we can try and coordinate this the best we can.
Also please keep in mind, especially when we're doing colour, we can't always stop our service as we would hate to compromise your hairs integrity but you are free to move around to tend to your child throughout your processing time.

Question 12

I have curly hair, do I need to prep before I come?

Accepted Answer

If you are after a dry cutting service and have curly hair we recommend you come with freshly washed and naturally dried hair, free from products and not tied up or clipped back so we can see how your curls naturally sit. 
If this is something you are after, please let us know prior to your appointment so we can insure we have booked your service correctly.

Question 13

Can I colour my hair while pregnant?

Accepted Answer

This one is definitely up to your own judgement!
It's a personal choice and we are happy to support you and offer you different options during your pregnancy.
Please discuss with us when you make your appointment so we can book you correctly.

Question 14

Should I wash my hair become I come?

Accepted Answer

3-4 days without washing is totally fine!
Anything longer makes it a little hard to manage.
If you have a sensitive scalp definitely make sure you don't wash your hair right before an appointment as your natural oils will protect your scalp.

Question 15

Why have I been quoted differently to my friend?

Accepted Answer

One of our values is to be very transparent with our pricing. 
Our prices are A La Carte, meaning we price our services individually and are all prices are dependent on the services you have chosen for the day and if you require any additional colour grams or treatments.
If you would like an individual breakdown at any stage please let us know.

Question 16

What is a booking fee?

Accepted Answer

A booking fee is a $50 fee we take for booking your appointment. 
This can be redeemed off of your service or products or rolled over to secure your next appointment. 
We take this fee to secure all of our bookings. 
Your booking fee is non-refundable or transferable but like we said, it is redeemable off of your services or products.
If you need to change your appointment and you let us know within 48 hours your booking fee can transfer over to your new appointment or be held on your file until you’re ready to book. 
If you cancel your appointment within the 48 hour notice period, your booking fee will be used as a cancellation fee. 
No appointment is secured and locked in until we receive the payment of the booking fee.

Question 17

How do I make an appointment?

Accepted Answer

We have a few options for you! 
You can book an appointment via phone call, email, instagram or click here!

Question 18

Can I pay off my appointment?

Accepted Answer

We offer SalonPay and AfterPay! 
SalonPay is for salon only services and is helpful when wanting to save your AfterPay dollars.

We also offer 12 month VIP hair memberships. This means you can manage the payments weekly, fortnightly or monthly with heaps of extra perks and inclusions.

Click the link below to find out more :)

MAKE ME A VIP

Question 19

What if I am not happy?

Accepted Answer

PLLEAASSEEE let us know! Even if it's the smallest thing, we want you to be 100% happy, always, everytime.
if this does happen we follow the process as per our terms and conditions, stating that any problems with a service must be reported within one week of the original appointment by phone, email or in person. 
The Small Business Consumer Act states The Rumours are True will fix the service or product at no charge within the same week of the reported fault.

Question 20

Do you offer a guarantee?

Accepted Answer

We pride ourselves on being highly educated and provide professional colour results by using the best products available. 
The Rumours are True only guarantees long lasting results when you use our recommended home care purchased from The Rumours are True. 
If you have any issues we are just a phone call away.

Question 21

Does your colour contain ammonia?

Accepted Answer

We offer both traditional and ammonia free colour options.

Question 22

Can I have a consultation before I book?

Accepted Answer

Yes! we would love to discuss your hair goals with you! 
We offer 15 minute consults where we make a plan, give you a quote and book you an appointment! 
These consultations are 30 minutes and $25. A $25 booking fee is taken to secure your consultation and if you book an appointment off the back of this then the $25 is rolled over to make up half of the $50 booking fee that will be required to secure your appointment. 
We also offer an online consultation, you can check that out by clicking here!

Truth behind the Rumours.