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Where can I park?There are various parking restrictions surrounding the salon so please be mindful. - Parallel to Newport station on Hall street there is 4 hour parking. - On Tait street there is a 2 hour parking limit. - On Home road there are minimal parking restrictions (walk up Tait street to salon).
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Can I bring a friend or child to my appointment?We have limited space in the salon and don't recommend bringing another person. Children are more than welcome during the week. Our late nights are very heavily booked so we do have limited space. If you need to bring your child along to your late night appointment please contact us prior so we can make sure we can facilitate this for you! Also please keep in mind, especially when we're doing colour, we can't stop our service as we would hate to compromise your hairs integrity but you are free to move around to tend to your child throughout your processing time.
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I have curly hair, do I need to prep before I come?If you are after a dry cutting service and have curly hair we recommend you come with freshly washed and naturally dried hair, free from products and not tied up or clipped back so we can see how your curls naturally sit. If this is something you are after, please let us know prior to your appointment so we can insure we have booked your service correctly.
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Can I colour my hair while pregnant?This one is definitely up to your own judgement! It's a personal choice and we are happy to support you and offer you different options during your pregnancy. Please discuss with us when you make your appointment so we can book you correctly.
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Should I wash my hair become I come?3-4 days without washing is totally fine! Anything longer makes it a little hard to manage. If you have a sensitive scalp definitely make sure you don't wash your hair right before an appointment as your natural oils will protect your scalp.
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Why have I been quoted differently to my friend?One of our values is to be very transparent with our pricing. Our prices are A La Carte, meaning we price our services individually and are all prices are dependent on the services you have chosen for the day and if you require any additional colour grams or treatments. If you would like an individual breakdown at any stage please let us know.
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What is a booking fee?A booking fee is a $50 fee we take for booking your appointment. This can be redeemed off of your service or products or rolled over to secure your next appointment. We take this fee to secure all of our bookings. Your booking fee is non-refundable or transferable but like we said, it is redeemable off of your services or products. If you need to change your appointment and you let us know within 48 hours your booking fee can transfer over to your new appointment or be held on your file until you’re ready to book. If you cancel your appointment within the 48 hour notice period, your booking fee will be used as a cancellation fee. No appointment is secured and locked in until we receive the payment of the booking fee.
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How do I make an appointment?We have a few options for you! You can book an appointment via phone call, email, instagram or click here!
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Can I pay off my appointment?We offer SalonPay and AfterPay! SalonPay is for salon only services and is helpful when wanting to save your AfterPay dollars.
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What if I am not happy?In the very rare chance you don’t love your service we follow the process as per our terms and conditions, stating that any problems with a service must be reported within one week of the original appointment by phone, email or in person. The Small Business Consumer Act states The Rumours are True will fix the service or product at no charge within the same week of the reported fault.
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Do you offer a guarantee?We pride ourselves on being highly educated and provide professional colour results by using the best products available. The Rumours are True only guarantees long lasting results when you use our recommended home care purchased from The Rumours are True. If you have any issues we are just a phone call away.
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Does your colour contain ammonia?We offer both traditional and ammonia free colour options.
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Can I have a consultation before I book?Yes! we would love to discuss your hair goals with you! We offer 15 minute consults where we make a plan, give you a quote and book you an appointment! These consultations are 30 minutes and $25. A $25 booking fee is taken to secure your consultation and if you book an appointment off the back of this then the $25 is rolled over to make up half of the $50 booking fee that will be required to secure your appointment. We also offer an online consultation, you can check that out by clicking here!
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