Life happens. We get it.
The more notice you give us, the more we can do. That's the whole policy in one line.
Plans change, kids get sick, work explodes. This isn't here to punish you for having a life — it's here because when a chair sits empty at short notice, we can't fill it, and that lands on our team.
By booking with us, you're agreeing to what's below.
THE $50 BOOKING FEE
Every appointment, every client. It secures your spot and it comes off your bill on the day — it's not an extra charge.
Give us more than 48 hours' notice and it moves with you: transfer it to a new appointment, or put it towards retail. Inside 48 hours, it stays with us.
Changing or cancelling
More than 48 hours
No charge
Move it, no stress — your booking fee comes with you.
48 - 24 hours
$50
Your booking fee is forfeited. Nothing further.
24 - 12 hours
50%
Of your minimum service value.
Under 12 hours, or no-show
100%
Of your minimum service value.
Why it steps up: with a day's notice we've got a real shot at filling your spot. With a few hours, we haven't. The fee reflects the time we reserved for the appointment.
This includes downgrades. Cutting your service back at short notice leaves us holding time we can't fill, so it's treated the same as a cancellation.
To cancel or reschedule: click the link in your reminder text. It'll take you to your appointment page, where you can move your booking or get in touch.
Running late
Please arrive on time so we can give you the time you deserve.
More than 15 minutes late and we may need to reduce or adjust your service to fit the time that's left — that's our call, based on what can be done safely and to our standard.
You'll still be charged for the service you booked. Your stylist blocked that time out for you and it's gone either way, whether we got to use it or not. Lost time can't be added to the end of your appointment.
Rebooking after a cancellation fee
Any cancellation fee needs to be settled before you can book again.
Once you're squared up, you're welcome back — but your next appointment will need a higher booking fee to secure it, rather than the usual $50. We'll let you know the amount when you book.
Repeated late cancellations or no-shows may mean we can't keep a spot open for you.
If we cancel on you
If we ever have to move your appointment at short notice — illness, emergencies, life on our end too — we'll let you know as soon as we possibly can and bend over backwards to find you a time that works. Your booking fee carries over in full.
And if nothing we offer suits, or you'd simply rather not rebook, you'll get your booking fee back. We cancelled, so that's yours.
The fine print
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Cancellation fees are based on the services you booked, not the services you received.
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Booking fees and cancellation fees can't be redeemed for services once charged.
🤍
Thanks for respecting our time, our team, and the humans who make this place run.